Frequently Asked Questions
It is our goal at Nativologie to make shopping as easy and enjoyable as possible. Here you will find the answers to some of our most frequently asked questions by our customers.
If you don't find the answer to your question here or if there is anything else that we can assist you with, please feel free to contact us. We're always happy to help!
How can I order an 'out of stock' item?
Can I request a printed catalog?
Do you sell wholesale?
What are your payment options?
Do I have to pay taxes?
What currencies do you accept?
Which is your policy regarding prices?
How do I pay with credit card?
Is it safe to place an order online?
What if I can't find the 3-digit number printed on the back of my card?
How do I pay with PayPal?
Should I receive an item identical to the photograph?
Are your products authentic?
What is your Return Policy?
What is your Shipping Policy?
Can't find your answer here? Please contact us. We will answer immediately.
Answers
Payment Options
Nativologie accepts credit card or PayPal. Credit card transactions are processed by Verisign. You can pay with Visa, MasterCard, Discover and American Express. We do not accept cash, checks or CODs.
Taxes
Tribal Levy tax is automatically applied to your order in accordance with our Tribal tax regulations. Duty and customs fees (when applicable) are responsibility of the recipient.
What currencies do you accept?
All prices are in US Dollars. When you pay with PayPal you can choose other currencies.
Prices
Nativologie products are subject to change in prices primarily because foreign currency fluctuation affects price in dollars. At the same time, native artisans establish their own prices and occasionally change them based on market conditions.
How do I pay with credit card?
Click on our "Add to Bag" button and you will be adding the item to the shopping bag. Click on "Continue shopping" or "Checkout" if you have finished shopping. After you click "Checkout" you will be asked to enter your customer and shipping information. You will be given an option to select your payment method. After selecting your choice of payment method you will be connected via a secure (SSL) connection with Verisign and all information will be transmitted in an encrypted form. You should see a small key (Netscape) or lock (IE) indicating that your browser is communicating securely.
You can pay with Visa, MasterCard, Discover and American Express.
For your safety and security, Verisign.com requires that you enter your card verification number, if one is available. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
I can't find the 3-digit number printed on the back of my card
If your card does not have a verification number, you can try another card or enter the number 000. The cardholding bank will indicate if the code exists on the card and if it matches what was entered.
Is it safe to place an order online?
Nativologie uses the Secure Sockets Layer (SSL) protocol to safeguard your sensitive personal information, including your credit card number, during online transactions. Using this widely accepted form of encryption, your transaction is delivered via a secured, encrypted transmission. For your protection, never put your credit card number or other sensitive information in unencrypted email.
For added security, we use trusted third party merchant services, Verisign and Pay Pal, to process all credit card transactions. At no time do we store your credit card information on our system, and none of our employees have access to your credit card number. You will know that you are on an SSL secured page when the lock icon on the bottom of your web browser (such as Netscape Navigator and Microsoft Internet Explorer) becomes locked.
How do I pay with PayPal?
Click on our "Add to Bag" button and you will be adding the item to the shopping bag. Click on "Continue shopping" or "Checkout" if you have finished shopping. After you click "Checkout" you will be asked to enter your customer and shipping information. You will be given an option to select your payment method. After selecting your choice of payment method you will be connected via a secure (SSL) connection with PayPal.com and all information will be transmitted in an encrypted form. You should see a small key (Netscape) or lock (IE) indicating that your browser is communicating securely.
https://www.paypal.com/
PayPal, Inc.
P.O. Box 7022
Mountain View, CA 94039
Can I request a printed catalog?
The website offers you access to our dynamic online catalog that is always up to date. Due to our ever changing inventory, Patagonia Gifts does not offer a printed catalog.
Do you sell wholesale?
Yes, we sell wholesale. Our products are not mass produced, they are all handmade in small quantities.
How can I order an 'out of stock' item?
To order an 'out of stock' item contact us indicating SKU# and quantity required. We will let you know when the item will be available for sale and you may place the order immediately.
Are your products authentic?
Yes. Real Native American artists have been carefully selected to share the beauty of their design and crafts skills with the world. Each partnership is established to ensure that Nativologie can bring the finest unique gifts to our customers. Nativologie works hand-in-hand with individual enrolled members who reside or have resided within Indian Country. These individuals are selected not only because they have immersed themselves within their culture but because their desire to embrace their Native lifestyle is inherent in everything they do. Every product is as individual as the person who displays it. They are guaranteed to be authentic.
Should I receive an item identical to the photograph?
Some items may differ from web photographs due to variations in your individual monitor color settings. Also, depending on the artist, colors and designs will sometimes vary from item to item. Differences and small imperfections are natural and will enhance the individual character of the piece.
What is your return policy?
Read our return policy.
What is your shipping policy?
Read our shipping policy.
It is our goal at Nativologie to make shopping as easy and enjoyable as possible. Here you will find the answers to some of our most frequently asked questions by our customers.
If you don't find the answer to your question here or if there is anything else that we can assist you with, please feel free to contact us. We're always happy to help!
How can I order an 'out of stock' item?
Can I request a printed catalog?
Do you sell wholesale?
What are your payment options?
Do I have to pay taxes?
What currencies do you accept?
Which is your policy regarding prices?
How do I pay with credit card?
Is it safe to place an order online?
What if I can't find the 3-digit number printed on the back of my card?
How do I pay with PayPal?
Should I receive an item identical to the photograph?
Are your products authentic?
What is your Return Policy?
What is your Shipping Policy?
Can't find your answer here? Please contact us. We will answer immediately.
Answers
Payment Options
Nativologie accepts credit card or PayPal. Credit card transactions are processed by Verisign. You can pay with Visa, MasterCard, Discover and American Express. We do not accept cash, checks or CODs.
Taxes
Tribal Levy tax is automatically applied to your order in accordance with our Tribal tax regulations. Duty and customs fees (when applicable) are responsibility of the recipient.
What currencies do you accept?
All prices are in US Dollars. When you pay with PayPal you can choose other currencies.
Prices
Nativologie products are subject to change in prices primarily because foreign currency fluctuation affects price in dollars. At the same time, native artisans establish their own prices and occasionally change them based on market conditions.
How do I pay with credit card?
Click on our "Add to Bag" button and you will be adding the item to the shopping bag. Click on "Continue shopping" or "Checkout" if you have finished shopping. After you click "Checkout" you will be asked to enter your customer and shipping information. You will be given an option to select your payment method. After selecting your choice of payment method you will be connected via a secure (SSL) connection with Verisign and all information will be transmitted in an encrypted form. You should see a small key (Netscape) or lock (IE) indicating that your browser is communicating securely.
You can pay with Visa, MasterCard, Discover and American Express.
For your safety and security, Verisign.com requires that you enter your card verification number, if one is available. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
I can't find the 3-digit number printed on the back of my card
If your card does not have a verification number, you can try another card or enter the number 000. The cardholding bank will indicate if the code exists on the card and if it matches what was entered.
Is it safe to place an order online?
Nativologie uses the Secure Sockets Layer (SSL) protocol to safeguard your sensitive personal information, including your credit card number, during online transactions. Using this widely accepted form of encryption, your transaction is delivered via a secured, encrypted transmission. For your protection, never put your credit card number or other sensitive information in unencrypted email.
For added security, we use trusted third party merchant services, Verisign and Pay Pal, to process all credit card transactions. At no time do we store your credit card information on our system, and none of our employees have access to your credit card number. You will know that you are on an SSL secured page when the lock icon on the bottom of your web browser (such as Netscape Navigator and Microsoft Internet Explorer) becomes locked.
How do I pay with PayPal?
Click on our "Add to Bag" button and you will be adding the item to the shopping bag. Click on "Continue shopping" or "Checkout" if you have finished shopping. After you click "Checkout" you will be asked to enter your customer and shipping information. You will be given an option to select your payment method. After selecting your choice of payment method you will be connected via a secure (SSL) connection with PayPal.com and all information will be transmitted in an encrypted form. You should see a small key (Netscape) or lock (IE) indicating that your browser is communicating securely.
https://www.paypal.com/
PayPal, Inc.
P.O. Box 7022
Mountain View, CA 94039
Can I request a printed catalog?
The website offers you access to our dynamic online catalog that is always up to date. Due to our ever changing inventory, Patagonia Gifts does not offer a printed catalog.
Do you sell wholesale?
Yes, we sell wholesale. Our products are not mass produced, they are all handmade in small quantities.
How can I order an 'out of stock' item?
To order an 'out of stock' item contact us indicating SKU# and quantity required. We will let you know when the item will be available for sale and you may place the order immediately.
Are your products authentic?
Yes. Real Native American artists have been carefully selected to share the beauty of their design and crafts skills with the world. Each partnership is established to ensure that Nativologie can bring the finest unique gifts to our customers. Nativologie works hand-in-hand with individual enrolled members who reside or have resided within Indian Country. These individuals are selected not only because they have immersed themselves within their culture but because their desire to embrace their Native lifestyle is inherent in everything they do. Every product is as individual as the person who displays it. They are guaranteed to be authentic.
Should I receive an item identical to the photograph?
Some items may differ from web photographs due to variations in your individual monitor color settings. Also, depending on the artist, colors and designs will sometimes vary from item to item. Differences and small imperfections are natural and will enhance the individual character of the piece.
What is your return policy?
Read our return policy.
What is your shipping policy?
Read our shipping policy.